Shipping & Returns

SHIPPING POLICY

All orders are shipped using Canada Post.  

Currently offering flat rate $10 expedited shipping on all Canadian Orders.

Please allow 3-5 business days to package and process your order. You will receive a shipping confirmation email that will include the tracking #

Free Expedited shipping automatically applies to Canadian orders over $75

"Local Pickup" is a shipping option and your order can be picked up at The Rustic Bean in Lac La Biche

Location: Bold Center 8702 91 Ave

 (please wait for a "Ready for pickup" email)

Use code HOLD to hold your order. By using this code I will hold your order so you can combine with other orders to qualify for free shipping.  For example: if you check out with one item in your cart, and the following week you order more items for a total of $75 (before tax) you will then be eligible for free shipping. (You will need to contact me after submitting your first order and before submitting your final order)

USA: Free shipping on orders over $100

We are currently not shipping internationally due to delays

 

Note: We love to re-use packaging!  Your orders might come in packages/packing material from up-cycled boxes and other shops around the world!

RETURN & EXCHANGE POLICY

How it works:  

Currently we do not accept returns. 

If you receive a product from us that does not meet our store standards or is damaged from shipping, we will be happy to provide a refund or a product exchange.

If you are unsure about sizing please feel free to contact me on facebook, instagram, or email me at thelittlestwillow@gmail.com